The Heroes book


Find out how eight forward-thinking hospitality firms have experimented with small, but effective ways to improve their overall productivity and competitiveness. From in-room surprises to clever cost-saving techniques, use their efforts to inspire your own changes.

What the book features:

  • Detailed look at how eight different hospitality businesses have successfully implemented small changes to improve productivity and competitiveness
  • Key takeaways from each case study to get your creative juices flowing
  • Suggestions for how you might experiment with small changes in your operations, people motivation, customer service and marketing efforts

After we’ve emailed you the PDF make sure to tell your colleagues and peer group about the book – we want everyone to be able to benefit from it!

To receive your copy of the book sign up to the Cornish Hospitality Leaders Network.