I like to implement myself and training the team to use positive language i.e. “you’re welcome” rather than “no worries”. Also offer hospitality not service i.e not “table for two” but “hi, how are you” and customers are referred to as our guests.
Take part in courses to improve your knowledge.
Getting on well with team members
Create a warm atmosphere
We have combined food with the fun activity of pottery painting
We make our fudge in front of people in the shop
Offer promotions & samples.